PTCL (Director General's Office), Karachi - Page 2

Dear, PTCL Please note that ptcl number ( ), we have paying on before 4 month but during this period I have many times as compare approx 80 times complain DSL to you, but no any responding from your side, we are still stand here without any response from your side. If you check our complain history in your record you will found 80 complain. May I know who is responsible for it, who will resolve this matter, so, please take your responsibility and do it on immediate basis. Right now we have complain number 17 times, but you are not response on it. Which kind of bull shit service do you have ??? and is that your responsibilities about the customer ??? I want to resolve that matter with-in to-day and you must have to do that to prove that you dont have any lame or poor Service. Now Please prove that you are the only Best telecommunication group in Pakistan because for now its looking a shit of a dog service you have.

i am Editor Business Advancement Magazine your department Service is Very Very poor i get new Connection before 6 Days but till my this Email My DSL and My Phone Line Not Working If You Have Time For Customer Plz Solve My Problem or Disconnect my phone Connection Thanks Anwer Rahee 0304-

Subject : BROAD BAND COMPLAIN To, The Director General PTCL ; Our following Broad Band line are dead since 26 days. PHONE NO. Complain No 1. 021- 74 You will appreciate that we are facing great difficulty and inconvenience to run our business activities in the absence of Broad Band , and as such seek your personal attention in the matter with a request to kindly ensure that our above Internet are put in order immediately and that these are allowed to function smoothly without interruption in future. Thanking you for your immediate action in the matter, we remain.

My telephone no dead &noice. I complaint on 30th march 2015 My husbend personaly meet authority at Nasirabad telephone exchange he promised my husbund today your complaint resolved. But one month lapse my telephone number not restore as yet. Please take necessary action.

I would like to put your attention towards our Mall where we are facing a serious problem in PTCL distribution cable the condition of your Cabinet is severe and all the Aircons units are spoiled for the long time and no action has been taken. Because of this most of the telephone lines in out mall is dead and their DSL are not working at all, Clients in our building keep on complaining to us and we are helpless waiting for PTCL support but till yet no positive response from your side. We have very good reputation in our region, I request you to please look into this matter before its too late the room is hot like Clay Oven (Tandoor) and it can burn out any time. We complaint also and our complaint number is 90 and DSL order number: H. I hope this will work and some body will for sure help us in this regards. Best Regards Block 9 Clifton

My P.T.C.L Is Out Of Order .. Plz Look Into The Matter As Soon As Possible My PTCL Number Is

My Landline & DSL is not working since three weeks im trying to get the issue resoled but it seams that there is no one to resolve the issue. A resident to Kashmir colony

My phone 021 is dead. Lodged several complaints. Nothing done to retore line. Your help solicited. Perwez Akhtar

take notice about Distt; Malakand Tehsil Dargai exchange staff my dsl is not working properly from more than 6 month but there is no responsible person to solve just passing time and waste time of others

DG OFFICE , SEE MY APPLICATION CONCERNS, MY PTCL NUMBER IS 021- , I WAS FACING LAST ONE YEAR REGARDING ADD BILLING ISSUE , EVERY MONTH GO TO AZIZABAD ECHNAGE AND CORRECTION BILL , THIS TIME TODAY I GO TO AZIZABAD EXCHANGE AND TOLD TO MR ARIF OFFICE INCHARGE OF EXCHANGE , RESOLVED ISSUE OF ADD BILLING HE TOLD ME GO TO BILLING INCHARGE OF KARACHI ASIF ANEES , AND GO TO PLAZA , OFF M A JINNAH ROAD , BY THE WAY HE IS RESPONSIBLE OF RESOLVE ALL BILLING ISSUE , BUT HE IS NOT ABLE OFFICE INCHARGE POST , I THINK PTCL IS ORGINISATION , TAKE ACTION MR AGAINSED MR ARIF ,AT AZIZABAD EXCHANGE ,THEN I GO TO PLAZA OFFICE TO MEET ASIF ANEES BUT ASIF ANIS BILLING & ACCOUNTS OFFICE SHIFTED TO I I CHUNDRIGAR ROAD , AND PENDING MY ISSUE , SO RESOLVED MY MANY TIME ADD BILLING ISSUE , CC THIS PAGE , WAFAQI MOHTASIB OFFICE KAARCHI , REGARDS MIRZA AHSAN PTCL # 021-

i am facing problem in my home telephone number, i have many time complain to exchange and via online yr complain center , but still facing problem , my phone not working since 24 june , please i requested to you take action in my request.

I have transferred Owner ship of my PTCL EVO (USB) connection with full fill all PTCL requirements due to it was temporary close by PTCL for transferring requirments but i have still unable to use internet due to it was not reactivated by PTCL however i have complain to many times at complain centre also visited at PTCL customer care, clifton exchange Karachi and launched in written complaint to them by Complain form 5 days ago, But Still i am unable to use internet due to it is not activated by PTCL, consider.details is mantioned below. ESN no. 0996EFEA

I am your subscriber since long having land line # 021- . The said is out of order (no dial tune) since 26-06-2015, complaint # 21. I approached DE Azizabad exchange, and used all other means but the result is zero-negative. Great ! Everyday, anytime I am receiving automated calls from PTCL Press 1 and Press 2 . I am became an expert to press 2. Finally, I asked the various reps. from your call center to let me know the way to get rid of said connection but having a common answer sorry give us next 24 Hrs, seems to be endless. Now I am bothering top Manager of the company , Please look into it. It is to be mentioned here that I am not liable to pay any bill / amount regarding telephone & Internet beyond 26-06-2015. This is for your kind information please. Thanks & Best Regards Shujauddin M. Anwar

being a star customer my land line # 021- out of order since eid ul fiter days many complaint register on line or personaly aziz abad exchange but no one solved this very light matter braking wire area line man says due to heavy work in this golden area sorry for urgent solved this complaint many many complaint on clifton GM office or aziz abad GM office but still waiting his reply we also contact CEO walid irshaid PTCL via EMAIL but he didn't reply as he is a busy man.dear CEO saved the ptcl repotation your unqulified staff on unionist mafia

net 2 month PTCL wire change complain Number 64 office PLCT Plz solve PTCL Number

Humbly request that i have requested for FAX to EMAIL service on my tel no. since last 2 weeks and every one of yr customer service personnel r only excuse of activating this services 6 times they launch complain order no...and nothing happen today one more has given me the new Complain Order No. 244L9XH now again 24hrs for what i am facing these problem to ask for services.. is this the services??? kindly take prompt action and activate FAX TO EMAIL service atmost... thanking u for being considerate under yr kind JURISDICTION SYED AKHTER AHMED

my DSL/PTCL conection is out of way since 06-07-2015 to still i have many times to complain on 1218 ,& lineman and SDO butt they ignore andnot slution pls solved our problem i m very thank full to u . 052

my telephone no. is out of order sinc 19-8-2015.the complain no.92 but no reply as soon.look into the matter urgently pl.

This is to state that I was offered free DSL trial in the previous month and I returned the device within the time but despite of that your department has imposed DSL charges in my current bill.All relevant documents are attached,please waive the charges and issue fresh bill. Further more the attitude of your azizabad customer center is hopeless and non cooperative,despite of couple of visits they refused to entertain my request and also refused to receive a written complaint in this regard.The complaint is also attached. Thanking You Muhammad Yaqoob For SAR BAI

phone no mussarat colony nazim abad no1 karachi. 2month complain pleas help thanks.

Please Help. Still awaiting, the telephone No. is still out of order, kindly help and oblige. Regards, Muhammed Ali 0331 777 1521 Reference to Manager Revenue Credit Management Center-II, Karachi vide their letter of Payment Certificate for Rs.3700/ No.MNG/CMC-II/CC/ , DATED 28/02/15 and my earlier email for the captioned subject. the number is still out of order, kindly restore it as early as possible. Regards, Muhammed Ali

Still awaiting, the telephone No. is still out of order, kindly help and oblige. Regards, Muhammed Ali Reference to Manager Revenue Credit Management Center-II, Karachi vide their letter of Payment Certificate for Rs.3700/ No.MNG/CMC-II/CC/ , DATED 28/02/15 and my earlier email for the captioned subject. the number is still out of order, kindly restore it as early as possible.

Please Help. Still awaiting, the telephone No. is still out of order, kindly help and oblige. Regards, Muhammed Ali 0331 777 1521 Reference to Manager Revenue Credit Management Center-II, Karachi vide their letter of Payment Certificate for Rs.3700/ No.MNG/CMC-II/CC/ , DATED 28/02/15 and my earlier email for the captioned subject. the number is still out of order, kindly restore it as early as possible. Regards, Muhammed Ali

Still awaiting, the telephone No. is still out of order, kindly help and oblige. Regards, Muhammed Ali Reference to Manager Revenue Credit Management Center-II, Karachi vide their letter of Payment Certificate for Rs.3700/ No.MNG/CMC-II/CC/ , DATED 28/02/15 and my earlier email for the captioned subject. the number is still out of order, kindly restore it as early as possible.

it is informing i was register my complain complain number 51, about broadband issue, after passing 05 days still no action, nobody contact. when we call call center they talk humble but nothing done and its feel like we are begging. it is habitual with defense authority exchange Karachi. they do not contact on online complain registered.

If there is anyone responsible at PTCL please adhere to this. The My internet service is not working, I have tried complaining paying personal visits to the exchange sending email to support but nothing is happening no support no service this is very sad state of affairs. Please help me in expediting my complain request as it has been ages that I have used internet and phone properly.

we have purchase ptcl B/band - telephone in my office and home in Dha Karachi , The service very bad no one is solving my problem so many complain by still my both number and broadband not working .

Sept-17, 2015 Subject: Issued Telephone Bill on application Prior to Connection Telephone No. -8 and No. -5) Gentleman, My brother, Mr. Waseem Ahmed applied for two new connections in the first week of July-2015 on your on line service provider, but surprisingly two bills issued by PTCL for the month July-2015 without any connection. I personally visited to your office and complained to Mr. Naveed (0300 ) He made an effort and on Sept 08. 2015 activated two new connections, but still there is no incoming in No. -8 You are requested to instruct the concerned person, in future, issue the bill the day Sept, 08, 2015 you have facilitated and activated our new connections. Shameem Ahmed Now at least half a month past, several visits made to Office of O.S.S.Shah Faisal Colony Karachi but no one of PTCL employees are responding. May Allah help PTCL, PAKISTAN AND ME AS WELL

it is really embarrassing and hight of shame for all of you, its been more than 30 mins i am waiting online for your operator (who is busy, dont know with whome) hope you all eat Halal but dont think that you people earn Halal as no one out of you if fulfilling his duty, just passing time, waiting for every 1st of the month to collect WAZIFA which we are paying, its better you collect Zakat from all of us, SHAME SHAME SHAME SHAME LANAT LANAT LANAT

we are facing problem No Dial Tone that why our phone and Dsl not working, I complain so many time on net, on ptcl complaint center but no resposnce given by side. the lineman said give me money then i solve problem. my complain no# 24 is not solve. resolve my problem.thanks.

PTCL Team, Surprised and amazed at the level of professionalism by PTCL on their Customer Support Services. I already sent email a week ago on mentioned addresses but still awaiting activation of services. There have been countless complaints launched, during these 11 days, on the complaint number 1218 but there has been absolutely NO solution yet. Even I called several times at Gulistan e Johar exchange Mr. Nizam and team has logged complaints but I have yet to see any positive response from PTCLs side. I would therefore urge the concerned authorities to intervene and provide an urgent resolution as this has become mentally agonizing for me to keep chasing after PTCLs customer support teams. Looking forward to an early resolution of this prolonged issue.

PTCL PECHS Exchange Razi Road Karachi Please find my below mentioned e-mail, regarding permanent closure of 19 telephone lines but still we are receiving bills so please arrange stop billing of all 19 below mentioned telephone lines which are already closed permanently on August, 21, 2015. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Your cooperation in this regard will be highly appreciated Kind regards Mohsin Muhammad Ali Senior Officer City School

Some time our smart app create problems and our land line is not working for 10 days this is the extand of garden west plz some this problem fast..

asghar: . I.Muhammad Asghar, have submit complain on dated 13 November 2015 regarding PTCL dead number and DSL disconnectivity ptcl number 051- . this number is registered on my name. my complaint number is 31. your operator on telephone inquiry said that technician will come today and clear the said matter but issue not resolved. I put complaint again and again on daily basis but not solved the issue still and not come technician. I put my request to resolve the issue and take decision against the nominated technician. this is my institute number that is dead still and I have suffered loss in business. plz disscuss the issue on priority. Muhammad Asghar Director iqbal science academy wah cantt cell:

DSL Modem is out of order due to power supply button on the back which is not working. Complaints being made since20 days but no body care. Strange attitude of PTCL. At least 50 times complaints/reminders on 1218 but to hell with my complaint no action taken so far. Complaint number is 64

NO 021- 26/11/2015 LINE MAN TACNITION FLAT PTCT OFFICE LAZI SERVICE THANKS

My telephone is dead please help. telephone number Complain number 80 dated 16:12:2015 Second complain number 84 Dated 21:12:2015

R/Sir, it is very pity to say that PTCL are not taking any interest in set right the most worst working position of broadband complaint section, I am saying this because of the following reasons 1. My broadband services disconnected because of User Name and Password Authentication problem from 6th Jan 2016 and nobody is solving this issue both exchange and 1218 Help line. I have complaint several times. After having a useless complaint number I got nothing. 2. I am complaining regularly from 6th January 2016. And I visit to exchange many times for this issue but nobody is taking this issue seriously. No technical member visited from 6th January, 2016.

The Director General (PTCL) Karachi. Subject: - Request for Disconnect/Quit PTCL Connection Landline/DSL I want to close my PTCL Landline Number with DSL due to bad service, I am not satisfied with your service, I made so many complaints against my connection but all problems are still pending. I have not so much time for unnecessary calls, PTCL service is not satisfactory, so may kindly be closed my Landline/DSL connection and adjust my all liability through payment. Thanking you, Customer Name: Mahboob Rasheed PTCL # 021- Account ID: CNIC # - -9 Address: Flat# 01 Block C-15 Rabia Patel Sector-13/A Scheme-33 Near Abul Hassan Isphani Road, Karachi

I have made a number of complaints for my telephone but in vein. Such a lethargic service I have ever see. Please assist in this regard otherwise close it plz. 042-

boss me ptcl wifi internet area nazimabad no 3 wifi mobile boss monthly or us bad net ptcl net boss shop nazimabad chota medan singnal speed seating pass chat shop center boss conection net wifi 3g 4g shop custumer ptcl wifi paswood month boss seating contact boss this my num... shaikh muhammad asad

So much lengthy thread of complaints above clearly depicts the level of service and seriousness of PTCL staff. In fact, no one is probably reading these or is lirtate enough to read this. It clearly says that not only ground execution staff but management and senior management of PTCL, including DG Karachi is crupt and abscond from duties. Esp North Karachi exchange. Today I visited Exchange, Director office and DG office to resolve a month old frustrating smart tv issue, but no use.. One, no one was present in seat till 11:00 including Khalil BM and second Mr Arif BM showed a rude attitude. Then KING GM Security Mr Wajid stopped me from meeting DG Raza sb on security grounds :-) All Directors were not available in their offices referring to a central monthly meeting (may be gangbang with PTCL).. Finally, getting my connection off and praying for the fastest DESTRUCTION and CLOSURE of PTCL soon that this crupt and illminded team will ensure fast.

comment show King DG services Sorry comment web

My phone number is out of order since 24-02-2016 and I registered a complaint on 25-02-2016 with complaint number 73. I am complaining regularly but no one from PTCL staff came to rectify this problem. I think all field staff are on holiday like their higher managment. PTCL service is not satisfactory after privatization and there is no check and balance on field staff. Please resolve my problem. Regards Muhammad Ifrahim

I want to know about how to change ptcl number whats the procedure ?? Secondly i wanna to ask that a person who knows our address & current ptcl number can knows our new ptcl number through 1217 inquiry by telling them address & old ptcl number ??

My broadband number is out of order and I registered a complaint on 16-02-2016 with complaint number 81 and landline 98 dated 21-03-16. I am complaining regularly but no one from PTCL staff came to rectify this problem. PTCL service is not satisfactory after privatization and there is no check and balance on field staff. since the past five months, I am facing non availability of Net & no dial tone again and again, inspite of my repeated complaints. i became fed up with your service, i have to register complain again and again. when ever it resolve then few days after it became out of order. I have been paying regular bills. Please take action against all the staff responsible for this. Secondly, arrange immediate resolution/restoration of uninterrupted service of internet . if you can not retain your customers then you will see you became history. your decline time is started. keep it mind

We are garment manufacturer and exporters having 6 PTCL landlines. Every month all our PTCL landlines are out of order with no dial tone and despite several complaints no positive response is received from our PTCL SITE office. For past 15 days one of our PTCL landline is out of order and even after personal request to PTCL SITE no one had approached us so far. Please look into the matter and assign someone to resolve this issue at the earliest. Thanks.

evo wingle use karachi city shahdadpur divice 5 conection option 3rd flor full signal progres zeroo lite ptcl pass genretor system working progress zeroo green sinal PTCL data use system mentain divice DSL shm on u PTCL

My following land line numbers installed at E-45 (Factory) SITE Karachi, are still de-activated even paid all dues on 25 April 2016: 021- , & A number of times visited and lodged complaints at smart shop, SITE Karachi and met the Mr Kashif Abbas (Head of SITE Div) but till to date (12 May 2016) no action has yet been taken. ZINDABAD PTCL (Capt (R) Muhammad Javed)

Sub: Complaint against Telephones Dear Sir, We would like to inform you that our Telephones (021- & 021- ) are out of order from 2/5/2016 we have registered complaint on 1218 and contact with concern DE and General Manager Office. We have also sent the complaint through email on . We are perusing of complaint on regular basis in both the offices but on one have taken serious action in this regard. You are requested to kindly take the necessary action in this regard; your kind and immediate cooperation in this regard would highly appreciated. Regard. Zahid Ahmed Khan. Director.

Concern, with reference to above mentioned subject note that as my number 021- on Named (KASHIF) i am using the number since 2013 and i am facing lots of difficulties due to your very Poor Service as i complained on 1218 and the complain no 079 for Ptcl & internet complain no 02 date 28& 30 may 2016

ptcl bill time net compny bill servis be university persantion plz

im facing dsl problem after upgrade internet pkg. resolve my internet problem my dsl no is

My landline numbers and are out of order since last one week and I registered a complaint at ptcl office also with complaint number 30 and 58 respectively. No one tilltodayhas attended the complaints and area line man has has switched off his cell phone and he is not available I request you to pay due attention and order for remedy Muhammad yaqoob D 29 block 4 f.b.area karachi Ph

TO: GDO, , my complain number is 03 with the issue of no tone and i just complaint 4 days before, my broadband is not working cause of this, i request you to cutoff our connection because we dont want your cheap services.. thankyou

MY INTERNET IS OUT OF ORDER FROM 8TH JULY,2016,AND TELEPHONE IS 021- .I HAVE COMPLAINT LODGED ON 021- ON 8TH JULY,2016,MY COMPLAIN NO.63. I AGAIN AND AGAIN I HAVE LODGED COMPLAINT BUT NOT TOOK ACTION AS YET.

This is to your kind information that we have complained so many times for our land line number and ADSL connection. The PTCL engineers came and tried fixing the issues but after they went further problem started or the problem persists. My complaint number is 88 This is also to inform you that we are facing this problem last six months you can check my complaint history. You are therefore requested to take necessary action and solve to help us get proper service of the same. Thanking You, Mahboob Ahmad

my no Karachi Compliant inquiry ptcl Cell No 1218 hes My Compliant no 81 Date 20-07-2016 Not sollaf my compliant prob am ptcl phon as county pales inquiry

MY PHONE NO IS AND MY DSL NET IS OUT OF ORDER TILL 1 MONTH AND NO PROPER RESPONSE BY THE PTCL I COMPLAN MANY TIME BUT MY PROBLEM IS STILL SAME CONDITION I HAVE CHANGE COMPLETE WIRE AND TELEPHONE SATE ACCORDING TO DSL SERVICE AGENT BUT MY PROBLEM IS NOT SOLVE I AM A REGULAR USER OF DSL AND PAY THE HEAVY AMOUNT OF NET CHARGES BUT DSL SUBSCRIBER NOT GIVE POSITIVE RESPONSE NOW I REQUEST TO U TAKE DECISION AND SOLVE MY PROBLEM AS SOON AS POSSIBLE THANK YOU..

I didnt wish to write to you at first but I am forced to wrote to you because of poor service of your technical team. My phone number has no dial tone since 25th July and I did the first complaint on the same day close to 9pm. The complaint number given to me was 66. And to date is the same. After which I have made regular complaints each day to date (29th July 2016). Its the same copy paste story the same day that we have set the complaint on high priority and our personal will contact you etc. But nothing happened. Plese let me know that will I be served for my complaint or should I have it disconnected permanently. Now I dont know how this complaint will be resolved. Still waiting. Murtaza Kazmi

The Director General PTCL Karachi, , Reg. Complaint # 98 for no dial tone (Azizabad Exchange) Pls note my telephone is out of order since 12/8/16 and despite several reminders no action has been taken by Azizabad Exchange, Technical staff. Concern line man is not taking any interest to resolve the problem, while saying that there is no complaint registered against your telephone. You are requested to pls look in to the matter and take appropriate action. Hoping for an urgent action. Thanks & best regards

Subject : Telephone line is dead, wire breakage problem However Staff of Gulshan-e- Maymar Exchange illegible and Misbehave the complaining customer. , Its been nightmare to deal with Ptcl complain center of Gulshan-e-Maymar Telephone Exchange. I live near Gulshan-e-maymar at Pakistan television cooperative society scheme 33,sector 52A/4 Gadap Town Karachi. The reason of my writing is that staff of PTCL complain center donot resolve complain of Dead connection but also Misbehave with the customer. I have been facing complain of breaking Telephone Wire time to time , Due to Repair of many time now the condition of Wire is weak , It should be replace with new Wire . One more problem is that the distance between two Poles are too long there should install new Pole between two, it saves the Wire from breakage through Trucks and Dumper. Syed Iftekhar TEL #

I am a freelancer, you can know that we need constant connectivity to run our online freelancing but sadly your local staff has been totally non co operative and try to place hurdles to stop our working. To get resolved my recent issue( no internet) I have paid several visists to your local office in Isa Khel but they are reluctant to resolve my issue even they refused to replace my modem. They are teasing us intentionally. then I contacted your online complaint center registering complaints but they are also are not doing anything, they only have to say, "we have registered your complaint, your complaint # is" but my issue is prevailing since last week and I am unable to resume my work. My profile is at risk as it is feedback system for every job we do as freelancer. Plz, take necessary action to resolve my issue that I face atleast twice every month.

My landline no. 021 is off at least 17 days . consecutive complains and e.mails done by me but the situation is still remain unchanged. As I understand the problem is occurring in wires outside the building. I also disconnect my broad band connection last month due to the same style of services. Finally before disconnection of landline also , written these words to you that perhaps anyone is struggling for PTCL. Thanks

Subject: Higher managment islamabad . Again reminder. Iam syed muhammad ayyaz uddin my telephone no no is death in 18 september in boardbnd 4mbps no connectvity in dsl 18 sept in also deley in date 26 sept C.R.M in complain 1218 my complain registed pstn and boardband complain no and my in orangi exchnge in karachi no line men no cpi istaller in home visted no orangi exchange no call my cell no my complain resolved here My cell no Thankyou Ptcl

My no. 061- is faulty, i am doing complaints since last 2 months but nobody response properly.I am facing often disconnection or slow speed issue after every 2 or 3 days of PTCL staff visit. resolve my issue as soon as possible. Regards Shahzeb Haider Multan,Panjab

PTCL PH# ADRESS R/315 SEC-9 NORTH KARACHI COPL#28-13-10-2016 20;05PM OFFICE OFFICE ABM MR NAEEM SAHAB # GM NASIR SAHAB TEL# BOBILE #0333- COMPAAIN ENQUQAIRY FROM bobile#0332-

net on 2 mint

its about a month now that ptcl bb is out of order . we have registered complaints but no response. As we are online students and need stable internet connection but ptcl bb stuck even after a week and then it takes another week or more and lots of complaints to make it work again. look in to matter as soon as possible.

It is to brought in ur kind notice that my husband works at PTCL as senior engineer at gulshan Iqbal exchange as he did not avail VSS, in result of that his seniors are irritating him and keep him engaged in office till 10 to 11 pm daily and calls him on Sundays as well. our family life is getting disturbed due to these actions. as this is against the HR rules take action on this serious matter. Thanks in advance.

I am conveying you again and again through emails(care ptcl.net.pk) regarding the fault in my residence telephone line. I am tired and seriously fed up from your pathetic and lame service that after 1 week PTCL is unable to fix the fault and still saying Our team is looking into it & we will get back to you shortly being the Deputy Project Manager of Tarbela 5th Extension Project I, am unable to communicate with the International design Consultants office either through call or through the internet so just requesting you again that fix the telephone line on urgent basis. If you are still unable to fix the problem than tell me Ill surely quit your internet facility and use some other network internet facility as I am facing problem regarding getting email communication from International design Consultants office abroad. My telephone number can be seen from PTCL complaint number which is 40.

EVO 3G CONECTED DISSNECTED PROBLUM COMPLINT MDN NO

Subjuct: DSL and Landline OUT OF Order every Month 10 to 15 Days. Sir., I am the consumer of your Landline and DSL 4mbps from last 8 Years in Area of Gulistan-e-Johar that is the Problem I face from last 6 Months that My telephone line Frequintly Out of order , Regularly I met with DE Mr. Nadeem Baig. He also seen helpless againsd Line Man., this is play game by Line Man of this Area, he need every month Chai Pani., I clearly ask DE I never give any thing like this, I pay More then Rs.2500/= for services, but usually 10 Days we are with out service So this is my last try to write here, otherwise we will Disconnect the PTCL DSL and Land Line services. Cutrrently my Complain Nos: 90 and 95 Gulistan-e-Johar Exchange Karachi. Hope you will take early and strict action on above.

Director General I am a customer of PTCL on availing all three services i.e landline broad band and IPTV. Ever since the connection there is not even a single day the working would have been smooth and this is what you can ascertain from the complaints records on 1218. No one takes the responsibility neither at customer services nor at exchange. Can u get it fixed up with your intervention or I get the services closed. Cant take this frustration on daily basis.

email sent to care ptcl.net.pk responds but without concrete action, email also sent to complaints.suggestions ptcl.net.pk but bounced therefore sent to Support ptcl.net.pk also, pl look into: 1. Landline service restored. 2. Landline shift from copper to optical fibre. 3. iPTv is installed. 4. 4 M.B DSL is restored. Pathetic maintenance is making me seriously think to give up PTCL for good. Regards Mahmood 021- E-3, Hasan Square Block 13-A, University Road Gulshan e Iqbal Karachi

i hope doing are great, Im Faheem from Escribir college of advance studies i am doing complaints since last one month but nobody response properly.my complain no are 43,56,87 solve this issue as soon as possible. thnak you Regards Faheem Raza kazmi

I don't have receive any monthly phone bill...Kindly send me Ptcl bill monthly. phone number

My complaint bearing 14 regarding constantly out of order broadband service is pending since 14 days. my exchane landhi sitauted near degree science college korangi no.6 and according to official available namely Kamran/operator the line man naeem ahmed has gone for perform umrah. It seem that abovenamed naeem is only the line man in whole exchange. now what should i do to rectify my complaint.

I have registered my complaint no.84 at 021 more than one month but despite repeated intimation no solution.my landline no. correct my phone as soon as possible.

Respected Sir, Following is submitted for information and sympathetic action, please. 1. Under mentioned telephone lines are operating at M/S Universal Petroleum under PTCL exchange Korangi Industrial Area Karachi: a. +92- Phone b. +92- Phone c. +92- Phone d. +92- Phone / Smart TV e. 3+92- Phone / Inter Net 2. It is worth mentioning that most of the time above mentioned telephone lines remained non-operational / intermittently operating with heavy distortion. Despite frequently, complains no action is being taken by the concerned exchange. Complain NO 24 dated 17 January, 52 dated 26 January 2017, 12&41 dated 24 May 2017 are relevant in this regard. . I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider. . Your kind cooperation in this regard will highly appreciate. NAVEED AHMED LT (Rtd) Pakistan Navy Admin Manager Universal Petroleum

Dear Sir, my Dsl Number is . my internet net is not working from many days i complain many time but all in vain . i am using ptcl from many years . please solve my problem . if can,t so close my number permanent basis. i am really fad up from ptcl . my complain number is 35 before it number was 006. Regard// saqib Rashid 0323-

DSL is out of order due to no connectivity from O8 of jun 2017. Complaints being made since10 days but no body care. Strange attitude of PTCL. At least 50 times complaints/reminders on 1218 but to hell with my complaint no action taken so far. Complaint number is 12

My Complaint has been registered Complaint ID-47 Cannot implement dated 12.06.2017 register bundle of thanks Best Regard 044- Imran Ali - -9

D G sahib in district d s l net work is very weak..net is not working 24 hrs..plz upgrade ur system.rearrange all equipments..people's are so disturbing .and feeling stress.peoples pays monthly 2" 3 thuosand but useless.plz take necessary action soon.

PTCL Phone Line is not responding,(Dead),Since last week

i am facing my residence PTCL phone line was gone since last week and no one is ready to listeen me,for rectify the same,so do the needful in this regard,will remain thankful to you,Phone No.021-

I am facing DSL connection problem since three month continuously but not resolve this issue i request multiple time complains registered in Gulshan-e-hadeed bin qasim telephone Exchange branch but no anyone respond me yet.Today i have visit Exchange and discus with Muneer sahab who has confirm me that the existing issue will be resolve by today but no any person came to my home. resolve my DSL connection problem which intermittent . close the problem as soon possible Thanks and Regards Kashif Ahmed Gulshan-e-hadeed bin qasim Karachi

my complained no was 73 (7th May 2017 DSL and Landline) . landline still not working . DSL and landline not work for the month of May 2017 for the problem of underground cable fault but bill received same amount and showing data using150 GB. June bill always same. if u cant provide us with the smooth communication please Disconnect our DSL Facility.

I have been registered DSL Broadband complaint at 1218 regarding Modem router fault but, unfortunately, 4 days have been passed no representative has attend the complaint not even 1218 responding properly. My Landline number is 021- .

i am residence of Gulistan-e-Johar, my home ptcl no.0213- is not working and department issue complaint no. 65. for one month we are waiting. do the needfull. Thanks

view blog

14 days ago I will launch my complaint against PTCL and BROADBAND no person will come at my home actually I shifted my home islampura to outfall road and my new address is H.NO 14 STREET NO 55-B OUTFALL ROAD SUNAT NAGAR LAHORE. Please send line man for installation of PTCL and Broadband

my Residence Ph# dead from 17-7-2017. I Have complain to 1218 Dated 17-7-2017.Complain #44. But after 08 days until my complain in pending,not responce from Lineman and Exchange(Air Port Exchange)I request to you solve my complain on your behalf as soon as possible,I shall thanking to you. I m daily calling to 1218 for reminder, you can check my complain history from 1218

My land line no is dead since 29-06-2017, I have lodged complain # 48, but after passing 55 days my complain is still in pending, my daughter is suffering more because she has to get the study through internet but we are help less. You are requested to resolve this on priority Regards Mansoor khan

2 years same prolam my ph .. gulshan e mamyar exchang .. very bad mane aleem . line mane farhan camplan 68

My Son asked your customer care personal to give him pen and paper so that he can write application over there. On this your staff miss behave with my son and on protest from the side of my son security guard of PTCL Gulistan-e-Johar Office badly hit my son and give him threat to open fire on his chest. I am feeling very embarrass on this situation and very thankful to you for your customer care. Tomorrow I will go myself to PTCL office and will see customer care manager and the security guard and will defiantly put the case to authority. Once again, I request you to please disconnect my telephone and DSL connection and I don't need your service.

complaint complaint response net 4mb but 1 mb speed coprate with me my ptcl number

MY LAND LINE AND INTERNET ARE NOT WORKING SINCE 04 DAYS. I AM AWAITING YOUR TECHNICAL TEAM . ADVISE WHEN YOUR TEAM WILL RESTORE MY SERVICES

All concern of PTCL With regret to informed you about your very bad customers service I have IP TV ( So-called smart TV) connection along with 4MB broadband since around three weeks me and my family has been suffered just because of your very bad Customers service support and their behavior specially from 1218 representatives and Karachi Clifton exchange persons (Mr Ameer Manager (0333- ) and Talha area man(0333- ) many times I had personally visit Clifton exchange and bundle of time tried to call 1218 but I personally realized nobody want to work with loyalty and sincerity and now I decided I cannot continue your service and should buy Dish TV or DTH.

Dear OPTCL, my landline is not working since last 3 weeks and despite of several complaints and reminders nobody is bothered to come and check. Same issue with my broadband service. It is again north karachi exchange which is very famous for no service. I will now stop paying any OPTCL bill until my problem is not solved. Umer