PTCL (Director General's Office), Karachi - Page 3

to the director general ptcl karachi sujcet to take action against customer help line centers karachi respected sir, most humbly and recpetfully i beb to state that i have complaint on v wireless help line customer officer karachi, i purchased v wireless set on 7/06/09 and i had internet connecting problem so then i complained on 10/06/09 and the miximum time required for solution of the probleb 48 hours means just only 2days till 12/06/09 but on today 23/06/09 after 13 days passed still my problem not solved so i request you plz to take inquery and to take action against help line officers they are not giving me any response i daily called them but result still nil. my vwireless num: registered on my own name usaid ahmed pathan s/o imam din pathan add benazir colony ghotki

Honourable Sir, I am user of North Karachi and there is noise and interconnection problem in my land line, and i am complaining it from last 1 year, I am a student and i need PTCL broadband service to, But my problem is always available, What should i do now, Please help me for this, After this complain I am sure that you will take intrest in my problem and help me out. Thanks, Sheikh Khurram,

Sir, I have paid my remaning bill amount on 15-09-09 but still my phone is not restored . I have met D.E Gulshan -e- Iqbal Exchange, and S.D.O but no one is giveing satisfactory responce, it been more than three weeks, Please look in to this matter.

Sir,i am facing problem in my home telephone number, i have many time complain to exchange and via online yr complain center , but still facing problem , my phone not working since 20 to 25 days, please i requested to you take action in my request. for your information your lineman are main issue ...

v-fone no. is out of order.I cotacted your help lines but all in vain.We even could not load the charged card.Necessary action is requested.

Therefore you are kindly requested to make the correction of bill as soon as possible. And try to provide us better DSL services. In case of not solving my above mentioned problems with great grief I would disconnect your DSL service and PTCL PHONE LINE.

Dear Sir, it is for your kind information that Mr Zaheer Ahmed Shaikh was dismiss from service by PTCL and has no entry in the building, but still he illegally works PTCL office khairpur-one, under ABM Anwer Ali Soomro (Operation). He misguided their subscriber and demand one thousand rupees for any new connection. he sell out drop wire & cable joint. please kindly take any possible action and make inquiry against him as the customers don not suffer any more. thanks best regards, ramees khan

Dear Sir With reference to captioned subject unfortunately i am a DSL Eight MB subscriber of PTCL from thirty january from the first day of connection to till we never recived more then threeMB we have lodged countless complaints on but in vain.Every Customer representative told us different false stories by days and nights and assured me it will be working soon.This is really unethically and unprofessional behavior of PTCL. every customer care perosn just ask what is ur upstream what is ur downstream and then said ur compalined will be solve in TWENTY FOUR hours but we are waiting from four months for that 24 hours now i request u please see this matter on urgent basis Thanks and Regards

Respected Sir, it is with great agony that I wish to bring to your kind notice the callousness shown by some of personnel of your department. For the last 45 days my telephone is lying dead in spite of my repeated Oral, Customer Care Center, met with SDO and Helpline Complanits and your personnel's oral assurance no Concrete action has been taken yet to solve this problem. It is really surprising that, such efficient department as that of yours not heeding to my complaint, please get the needful done without any further loss of time. Best regard. Hanif

Dear Sir/ madam I am your regular customer, i have facing problem of Broad bend service on last 2 month, i have registered many time complain, but your side not satisfy me. Last week your line man come to my home and told me that your land line problem so you are change to Fiber Optic so i am agree and change my connection normal line to Fiber Optic and within a 2 days issue me new number , but my broad bend service stopped, so i am again complain for BB and your customer care person told me your registration have been successful but sir i am still facing problem. Please sir resolve this problem i am very thank full to you. Regards! Muhammad Asif

Hi, Sir now my land line is on copper several time i gave applications in PTCL exchange of gulistan-e-jouhar several time i recorded my complane by 1218 and two times i met directly from Dean but nobody took any action on my complane before few days my DSL was stopped then after 1 week when i saw there was no action on any complanes finaly i was fedup and i gave application to disconnect my DSL service then i gave two applications more of land line converting to optical fiber. i wanted to change my land line from copper to optical fiber but responce as above. Dean told to me there is no optical fiber port aviable in my area phone box now i wana to again connect PTCL DSL service but when my line will be convert to optical fiber i am requesting from you please take some action about it... Thank's Truly

i have many complain of my landline nos. , but still dead, but i received sms on my cell PROBLEM RESOLVED. Kindly solve my complain. Thanks

Respected Sir, it is with great agony that I wish to bring to your kind notice the callousness shown by some of personnel of your department. For the last 45 days my telephone is lying dead in spite of my repeated Oral, Customer Care Center, met with SDO and Helpline Complanits and your personnel's oral assurance no Concrete action has been taken yet to solve this problem. It is really surprising that, such efficient department as that of yours not heeding to my complaint, please get the needful done without any further loss of time.

R/Sir after going through the above posted 13 comments, i feel that i made a mistake to start writing to you good self, because i fell nobody is there to help u.just suggest me , "SHOULD WE PAY THE BILLS OF THE SERVICES WHICH IS NOT PROVIDED" WAITING for your suggestion Thanks Pakistan Zindabad

Dear Sir,I am an old man and suffering from 2 months.not recieving my bills at home, and this is now third time that I have to go to north karachi ptcl office to complain again.but no result is espected,I am paying third time late payment surcharge regularly for your office fault.so pl, I highly request and protest you to solve my problem, and oblige..thanking u in anticipation.

Since the past four months, I am facing non availability of Net & Smart TV services inspite of my repeated complaints. I have been paying regular bills. Please take action against all the staff responsible for this. Secondly, arrange immediate resolution/restoration of uninterrupted service of internet & smart TV transmission. Adjustment of previous four months bills with following four months bills be made. Regards

Dear PTCL, I am a residence of Defence Phase 4, i am extremely disappointed from service for PTCL BB, i called and visited hundreds of time to PTCL Defence Phase 2 office, the personnel there naming Ali and Amir, having mobile number ; just befools others, not even talk not even picks their mobiles,i have been complaining for internet issue with my PTCL - BB, but they dont even turned a deaf ear, if this would be the case, i would disconnect my BB from PTCL

I think you guys should be fired and more educated and people who know how to work should be put in the offices that truly understand the meaning of "CUSTOMER SERVICE". Which I am sure you guys have not heard off. I believe ETISALAT should fire all the people and re hire to stop this demeaning PTCL.

Dear sir, Assalam o Alikum, My father name is syed Musrufa Saleem was death on 31 July .he was emplyee STR 3 Akbar Road Karchi Director Accounts Store I inform to you that i am very tense about my Job. i was terminated from TF sir please gave a on continue my job again thanks sir ALLAH Apko kush Rakhay my parents was death. All responsibilities of my House on me. please sir do something and get up my Issue /Case on my son qouta or any job in PTCL. Regards Syed Salman Shah S/O Syed Mustufa Saleem STR III Director Accounts Store Akbar Road Karachi

1. It is for your intimation that I applied for smart tv on 5/9/ . 2. Number of time I made complain on as well as personally visit the Gulistan-e-Joher Exchange. only one reply the facility will installed with in 48-72 hr. It is sorry to say that your staff behavior is extremely UN-becoming. If you are not capable let me inform. than i avail same facility some where else. Looking forwarded for early positive response. Tel # - 3/ I cusomert csnter and exchange

sir shifting case C 39 block 10 federal b area sa b block 13 first floor shifting case serial no date 21/11/ kindly latest

TEL # - OUT OF ORDER. . MY NABOUR REMOVED THE PTCL POOL AND DIS-CONNECT THE TELEPHONE LINES. REPORTED NO ACTION FOR RESTORE PL CLEAR MY TEL AND LOOK INTO THE MATTER WHY THEY DAMAGE THE GOVT. PROPERTY . NO RULES NO ACTION ????

Assalam alakium .... I have a problem 25January i order my new connection ptcl phone and internet but no one response and i complain many time and ask what about my connection his answer same its process and my area line man wants rs to do this work .... why he is taking rs from me kindly plz do some action... My id number is 23MS48K Thank you

Ptcl is working so badly in Karachi .i have gone to thier office 7 times for complaint.But no line man is coming to check it that what's the problem.The number that they are showing on thier websites are totally fake.Really shame that i m feeling for this department that no sensible man i found to be.Everyone person that are sitting there are time passer.So bad feeling when i visited there.Now i am complaning to DG ptcl that what's his under department is doing or how he is running the department . so Shameful.

phone do 3 say band phone ptcl building please chack line main Nazimabad no 2 malik building 2-b-4 commercail area

OUR TELEPHONE IS CONTINUING DISORDER. AFTER SO MANY COMPLAINTS IT GETS OK FOR ONE OR TWO MONTHS AND THEN AGAIN DISORDER FOR SEVERAL DAYS. KINDLY CHECK TO REMOVE THIS PROBLEM.

My telephone No.res.......... is not working since three weeks & also connected with DSL .I sent email to CEO ershaid for restoration of my ptcl No.along with DSL. With regards Abdul Fatah Shaikh

Broad band services applied by me which were installed on 1st July 2014. but till date i.e 09-07-2014 services are not activated, I complained more then 100 times for above querry, every time reply from 1218 recieved that " as poer our information your complain is rectified if it is correct press "1" otherwise press "2". every time i pressed "2" but repeatedly crossing same path. for God sake appoint reliable officers in your department who will be serious for serving the nation. Dr. Adeeb

As a coustomer of Ptcl complaing u about smart t.v product it's not working properly and I think u know that what are the reasons. I m paying 1700 per month but Ptcl service is very poor. Please sort out all problem other wise I will change service provider. Thank you Faisal bashir Customer Id:

I AM FACING PROBLEM OF DSL AND PHONES FOR THE LAST ONE WEEK PLEASE DO THE NEEDFUL AT THE EARLIEST . TEL 021 021 CELL

Dear Ptcl Concern ; With all due respected, I wanted to state that I have been a very good customer of ptcl since five years and paid all the bills of my connection. But now my connection is making problem last two months and I have not used it from last two months and today I got the bill of Rs.5500/= which is not valid bill according to me and now I don�t pay your bill and I wanted to disconnect my connection now. Kindly act upon my application I will be very thank full to you. Regards. Fahad Mehmood. . Sector 5A/2 House No. R.14 North Karachi, Karachi.

Dear Sir, This is Muhammad Nasir. My PTCL number . Sir my broadband service not working since 6 dec, and I have no any dues. Many times I called help line operator always give me complaint number and no any kind of solution of my problem, You know every week I face this problem. I installed your broadband service for my office work, and other operations but you are totally failed to give better service to costumer. My friends always says me use Witribe, Worldcall Watten and other broadband service but I am not certified other brand. Kindly solve my problem as soon as possible. Thanks & Regards: This is my second reminder you still my broadband is not working. My customer ID . Kindly can you tell me what happen whit my broadband line?

Dear Sir / Madam I am facing the billing problem since last three month because of DSl charges withouthout providing the DSL device and connection, for this I visited your branch office at Block B north nazimabad in last month to adjust my bill but still I get the charges in current bill also so I request the please resolve this issue ASAP, I already complained plenty of times to your department via help line, the last complain # is 76, please do the needful earliest, my # is +92-21- If is there any queries please feel free to contact Regards Waqas Akhtar A - 40 Block - Q North Nazimabad Karachi Pakistan- +92 300 / 321 -

@1.Usaid Ahmed: sir i am shafiq ur Rehman saddiqi from Moza Deen pur Teh.karor Districet layyah sir i passad Diploma Associtae engenering in electronices(3year) sir my parantes do not bear my education expancise for future to do Bsc Engenering please help me and find give me any job so that i help my parantes and i continue my study my cell No.

@1.Usaid Ahmed: sir i am shafiq ur Rehman saddiqi from Moza Deen pur Teh.karor Districet layyah sir i passad Diploma Associtae engenering in electronices(3year) sir my parantes do not bear my education expancise for future to do Bsc Engenering please help me and find give me any job so that i help my parantes and i continue my study my cell No. my address Moza Deen pur Teh.karor Districet layyah post office Maranhwali

assalam alikum this is my ptcl number 051- named Umarfarooq i cannot paid my ptcl bill few months its total /- something this month i paid 6500/- i cannot paid more becaus i am student at islamia university i am job less becaus i continue my study i am singl person to handl my all home expnses.. so plz i request u my panding dues clear..i am very thankful to you..

To,Pakistan Telecommunication Company Ltd. North Karachi Subject: Return back Broadband T/J box (Trail base) Dear, It is informed to you that I am returning back TRAIL base PTCL Broadband connection (free of cost) Which I was received by Service order forms # , Modem # N On February 21.2015 For TRAIL basis as per request of PTCL. But, unfortunately it is not working from the starting date, in whole duration I record my complaint to the customer care center from my Cell But no any ones attend and rectifying my issues. I found the following issues during connectivity. 1. Land line not clear 2. Telephone to Modem Wire not working (completed same day) 3. Broadband connection Time to time Discontinuing 4. No connection found many times 5. Speed was not good