PTCL (Director General's Office), Karachi

It is inform you That we have using two nos of Landline Nos these are 021- (Landline only) & 0213- (Broadband / Internet) one years gone two days to one week only these telephones running after then that will be dead i submitted in written complain Gulshan Exchange to Mr. Hanif Mohammad Sahib, Business Manager also complain of Mr. Irshad (Lineman of Block-5) due to his bad activities our phones is dead but still our phones dead no response this my last efforts in this regards otherwise i will through boradband device in customers office never will pay your anyone bills in future. these all phones of our special children u can imagine we are suffering so many problems then phone is dead.

Very very poor services,non professional staff,no regrets regarding customer is suffering, just Time pass and topi drama

ptcl dsl 1218 copmlain but net close and black help me thanks

I have complaint from two Months But Still No Response. Can you please answer it ?

after 15 days my ptcl and inter net not working properly and no one listining in my complain clear my all complain my all dues are clear thanks and regards

Shame on PTCL responce for correction of complaint sincce 17th Aug It is to inform you that the complaint regarding the landline and DSL internet 021- was registered on 17 th Aug, 2017, complaint No. is 38. I have been calling repeatedly since then on 1218 and 042- regarding the said complain,but no positive response. Approximately i have made 50 calls since then but no reponse, I have received poorest response that since 17th Aug none of your technician bothered to visit to solve the said problems. It is requested that the above problems of landline and internet may be solved on immediate basis, otherwise i might disconnect/close the connection of PTCL due to its poorest response. 021- naseem hyder

my complaint No.38 for landline and Broad band has not been corrected since 17th Aug, 2017, I have called hundred times on 1218, 042- and local exchange No.021- , but no response. till now the problem has not been solved and landline is dead since then. very bad performance of PTCL exchance. Ufff disgusting response naseem hyder

Attention ptcl Authorities. Reminder for complaint No 49 dated 31st July 2017 for board band. It is regret to state that inspite of my Hundred of reminder for above mentioned complaint. No action has been taken by PTCL till today 07th July 2017. Ptcl authorities are requested to gauge their performance in the light of above complaint. More over I request ptcl concern please don't send me bill of board band for the month of August 2017.

My phone number 021- is out of order since last 3 weeks. I lodged complaint bearing number 26 but nothing has been done so far. No any response from the concerned exchange. Is it not a failure of PTCL!!?? Illahi Bux Tunio

6 months broadband complain (SPEED AND DISCONECTION) MR IMRAN check line line complain line ki complain lineman MR NAEEM call mobile number line my ptcl per call mobile check proper R-520, SECTOR 7-D/2, SHADMAN TOWN, NORTH KARACHI 021- Muhammad Ahsan Hayat

A complaint was lodged through ptcl customer care link against number ( in the name of my son Azhar Ali Khan) on september 1 and assigned complaint number 80. Today is september 9 and problem has not yet been resolved. Nothing to coment on such attitude. Farworded for information and appropriate action against the individuals responsible for not entertaining complaint and bringing bad impression about the department. Regards Amjad Lt Col Amjad Ali Khan R

To, The Director general PTCL Karachi Subject:-Complaint Telephone 021- (no Dial Tone and Net disconnect) Ref,no, 1.11-9-2017 at 3.25 PM Complaint Number 41 2.11-9-2017 at 8.24 PM complaint Number 85 3.15-9-2017 at 10.07 AM complaint Number 53 4.18-9-2017 at 10.00 AM complaint Number 79 R/ My above Telphone re-open on 11-9-2017 but no any system working, as per your Complaint no. 1218 I registered above complaint number but no any action, they send me massage your complaint closed without any action. I used Telephone service last 4 Years working good no any complaint because in that exchange lineman Khwar good person and cooperative. Now new staff non co-operative. So that I request you solve my net and telephone problem, if any problem disconnect my Telephone line. Your Faithfully (Engr.Aftab Ahmed Memon) xxx Railway Society Block 10-A Gulshan-E-Iqbal Karachi Mobile No. Dated:-21-09-2017 Aftab Ahmed Memon

My complaint of smart TV not being attended since Sep.03 , 2017. Inspite of repeated complaint. Please do the needful

Sub: UNJUSTIFIED BROADBAND, LAND LINE PHONES Respect , With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your companys complaints rectification system and future position too: 1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge. 2. I have been paying the PT CL dues regularly since the installation of broadband, Land lines Nos at my factory, which can be checked from your relevant dept. I got the PT CL connection just for land lines numbers, (021- , 021- , and 021- ) broadband and smart TV facility. NAVEED AHMED Manager Admin Universal Petroleum Date: 22-09-2017 NAVEED AHMED

Last 5 month launching complaint regarding (Shifting of PTCL # from 616-J to 626 J DHA phase 6 Lahore), also personally visited to DHA PTCL exchange key person,management but still no response from PTCL end.Kindly instruct some one to resolve the issue please.I will be very thankful to you. Masood Mukhtar

my comlain number is 00 about broad band no one is not contect with me solve my problem

i am the manager of admissions in kasbit university D-16 block d north nazimabad karachi, we have launch so many complaints regarding all lines are totally dead, numbers are -335 SO do action as soon as possible sohail

My internet disconnected any looseness from pole.still awaiting from ptcl mirpurkhas exchange office last one week. Daily registered complain through mobile and physically visiting at office do not any response still. We already get 4 MB packages 5 yers old .

My land line no is ded no diail tone & smart tv with thare complaints no after 15 days no person to come to rectify the matre Regard Muhammad Shafiq Air port chotta gate Karachi Muhammad Shafiq

my phone line -internet service is not working for last two weeks no one is attending my complaint

I would be like to inform you that my PTCL phone line# 021- . i m using DSL 50Mb. Who ever disconnected again and again after 1 month. When we complaint to (PTCL complain Center ) Complain # 37 but they never answer, Many times i complain but no answer. Now its disconnection problem from Twenty days continue. I already complain to (PTCL complain Center ) Complain # 37 but no one came to my Office, 1- What we do not pay bills on time? 2- Have we ever stopped bill? so send someone to check this issue, with high priority and solve it permanent bases, Thank You Noman Shahid

Director General , I am facing a horrible experience regarding one of your product (PtCL smart TV) my application is not working since 07 days ,I have repeatedly calls customer care ,they raise a complaint (89) but there is no response from the respective department, every time I called they said now this time issue is resolve ,but still I am facing issue . resolve the issue .otherwise I dont have any other option to discontinue the service .

Now its about 2.5 months and my broadband is still out of order, so why the hell i am paying you bill, even none of your employee visit my home yet. Just getting frustrated on you bitc*es

complaint No. 28 Nazimabad -5 landline is out of order from last 2 months. several complaints have been made before this complaint but the matter has not been resolved.we request your good-self to please do the needful at your earliest. thanks and regards.

my ptcl no is as stuck from last 15 days i have complaint verriouse time their is no responce however our area line man mr shahab seen already on daily basis but he didnt take any hope help us now my no is conected on another home and attended by a lady resident at banglow no 59 and my banglow no is 61 that means they also suffered.regards zahid hussain memon zahid hussain memon

turbat (KECH) DSL broadband 2MB connection 50 60kbps speed speed ka complaint DSL DRS optical speed TURBAT exchange optical fiber connect . take turbat speed

after 15 days my ptcl and internet not working properly and no one listening in my complain clear my all complain my all dues are clear.no response my complains and misbehave official persons. my complain no is 57 with 5 reminder. regards waheed khan

IT took 5 days to address my Smart TV complain by Azizabad Telephone Exchange, Karachi. Complain registered on Nov.05,2017 was addressed on Nov.10,2017 that too by approaching some senior official. Who will subscribe to your Smart TV at this service level. review the complain management system and bring in efficient people at Azizabad Telephone Exchage

Repeated problem with my smart TV. Lodged complaints & visited local business manager in Hayatabad peshawar. Tried to ring Islamabad & emailed few times. Also tried to contact GM office but no luck. I will appreciate to help otherwise I am going to disconnect my all PTCL services. Kind regards. Tel no: 091 . Dr khurshid Ahmad

We are facing problem No Dial Tone that why our phone is not working since last week, I complain so many time on net, on ptcl complaint center but no response given by side no any line man contact us.my complain no # 52 is not solve. resolve my problem.thanks.

I just took connection of ptcl and internet but sorry to say its very bed service very poor plss do it better if possible plsss thanxx ptcl no is thanxx waiting ur reply M.wasim farooqi

My telephone is dead, since installation i am facing metioned issue, please help. Complain number 43, 97, 61, 93 & 80 for the month of november 2017

broadband complints internet desconntion issu internet light daily muhammad rizwan

broadband disconntion issu muhammad rizwan

Dear Concerned, I honestly don't know why I am writing as i am sure it will not make a difference.But here goes... I have been facing continuous connectivity issues with my internet. It is connected one minute and disconnected the other. The issue has been going on for 3 months now and even after numerous complaints it is still not resolved. Every time I am met with the same response that it is a backend connectivity issue and some one will visit my home for the problem.. but surprise NO ONE has visited as yet. Hats off to perhaps the MOST PATHETIC SERVICE ever!!!!

Dear Concerned, I honestly don't know why I am writing as i am sure it will not make a difference.But here goes... I have been facing continuous connectivity issues with my internet. It is connected one minute and disconnected the other. The issue has been going on for 3 months now and even after numerous complaints it is still not resolved. Every time I am met with the same response that it is a backend connectivity issue and some one will visit my home for the problem.. but surprise NO ONE has visited as yet. Hats off to perhaps the MOST PATHETIC SERVICE ever!!!!

My phone # is is dead from 2 months I am fadup with your service what can I do close my # ghulam hussain

dsl not working since last week complain daily basis but no one fix that. shahzad

my dsl net connection not work last 1 month why i pay 2400 per month i complant many time but no action

My Ref: complain No:58 Costomer NTN/STN: PTCL NO I Naushaba Safder w/o Syed Safder permanent residing and owner of the House No:R - 9 ,RABIA BUNGALOW,BLOCK-18,KARACHI. I would like to inform you that I have complained my Telephone one month ago,but I am very sorry to say after passed more than one month no person has bothered to contact me or inform me from you Technical/field staff,why the can not remove the fault . I am a CARDIAC PATIENT,my Medical issue is very complicated,there are THREE STUN in my heart,I have also hearing problem. I hare request to your higher competent authority to follow up my Complain No-58,and give the instruction to to your responsible STAFF , why he still not resolved my issue. I hope that your higher and competent authority will consider and try to inorder my Telephone as soon as possible,THANKS Syed Khurshid Ahsan

My BB ( Internet ) is Disconnected since Friday (7days) no action taken yet despite repeated emails and complaints No.( 1- 30 33 76 17 24 67 ) on 1218 you help is required for an early action Regards

It is Intimated that my DSL connection was slow from two months, I registered multiple complaints but did not response any positive change on DSL. i going every day for troubleshooting in Local Exchange but here DSL Incharge Mr.Ubaid Ullah are said there is no way to correct your DSL Connection, therefore i cannot troubleshoot your connection, and also said there is problems in Cabinet. But R/ in one cabinet approximately 500 connections. Also demand 1000 for troubleshooting and correcting my connection. So I request you to order him for troubleshooting my connection. i shall never forgot your this act of kindness

my land line number is dead from 05 days I visited the office and complaint but still not resolved. This is question mark on performance of department. Needs to be rectify on urgent basis PL . Prof Sohail

i live in new rizvia road Wakeel Society and i have applaid many time for new connection.but connection not avialable in my area send msg by PTCL service then i go to Gulzari Exchange near my home and i have also applaid for new connection but same msg send for me PTCL service then i have meet my area line man he was said to me that collect me 20 or 30 form of PTCL new connection then may be PTCL worker work their over and then same i have collect 24 form and sumbit to lineman for new connection but it is also not working stillcan somene guid me that what happend to PTCL service.

LANDLINE NO BROADBAND COMPLAIN

R/ , 1. I am a customer of PTCL. I am deprived from all my rights due to the mismanagement of RM DIK region. 2. My bussiness and my other PTCL related things are being damaged due to various problems in PTCL line, media, switches, etc etc. 3. Whenever I register complaint about my telephone related problems, no action is taken to solve the problems. 4. Lineman demands 500 rupees for rectification the line. He is a very dishonest person. 5. SDO Lakki misbehave maltreat with me when I go to his office (as a customer). He does not attend my call. 6. My telephone is Ill(distortion) for 3 months. I informed lineman, DE, Diretor and GM hundred times, but still no result. give me justice, rights and take action against the responsibles of PTCL. Your Customer, Inam Ullah Distt: Lakki Marwat. # # Inam u allha

we are medicine distributors every month our landline and broadband are out of order and despite several complants no response is recieved by our site ptcl staff.from last two weeks (15 days) our ptcl line is out of order.even after visiting to exchange many times no one aproached us so far.so this is requested in your highness that look into this matter because without net connection and landline we cannot run our bussiness. Smoothly.thanks

If there is some one in PTCL who cater complaints against PTCL then, I want him to solve my issue, which is escalated in exchange, billing department by my self and though email but they all teasing me by saying that I have to pay dues of a PTCL number which is registered on another person who is not even my brother or relative, then PTCL will active my PTCL number what a department that is who is failed to recover dues from some one and they found my contact in their record because I made a complaint of that number around 15 years ago when I was living there on rent and the number is registered on the name of landlord, now they claim these dues from me and block my PTCL number because of that.. escalate this issue to be solved... Thanks & Regards, Mohsin Arif Khan

I have been facing internet problems from so many days,I have lodged a complaint with ptcl officials several times but no say to my complains regarding ptcl broadband. look into this matter and resolve my problem.ptcl officials are highly irresponsible and unprofessional of them,I hope my problem will resolved within a day.

Its 9-30 morning n I m in ptcl dispencery Nzd Karachi . For u s of my wife no doctor available till time is this punculaity

we have compiling 18 days ago at ptcl complain no 1218 against phone no, . we have complained on daily basis but and shoot the email wit account manager Zubair and Miniba, but no one given me positive reply . let me know how can my problem will be resolve i am to much tired to contact them, Brgds, Junaid junaid

Subject;- Disconnected/Quite PTCL # 022- Account id Customer id and conduct inquiry please against R O latifabad. I am a Government Employer, so I have not extra time for running to PTCL exchange every day for the solution of my problem, hence I decide to withdraw from my Phone and Broadband connections. Therefore I request you that kindly disable my both faculties urgently. I am not able to paying bills for these when the line has been inoperative and also make head-ache for me. Kindly Close/quite/disconnect it so further on next month line rent not charged by me we shall be very thankfull to you. thanks Ahmed Ali Moryani

I would like to inform you that my office landline numbers are out of order for the last one week and I am losing business and clients on daily basis. I am complaining the customer services but no positive response from them. You are requested to look into this matter personally and solve my problem at the earliest. My disorders numbers are: 021- & 803 and my complaints numbers are 51 & 56. Looking forward for your prompt reply and action in this regard. Thanking you. Best regards. Rohail Yasin Director Operations Marco Agencies 11-A, Pak Chamber, West Wharf Karachi Mob: 0322- ROHAIL YASIN

My complaint no 29 registered on 29.6.2018. daily basis call on 1218 for remind my compliant but only said that today your complaint resolve even i was talk to Mr. Shah Rukh superior on 1218 Till to day and time same status

It is informed to you that i have three connections of PTCL one of them is used at my home and two are used in my office telenor franchise khuzdar,?continuously i pay the bill of each connection you can check it , But both are out of order since one year many times we have complaint khuzdar ptcl branch but we have been ignored on this issue , Every day we call on service centre to solve this issue but same problem yet,Now you are requested to solve our issue otherwise we will disconnect our both connections because we have lay downed by complaining continuously now it is our last complain to you to solve our problem. below red highlighted number is used at my home which is not working since 2 years The above numbers used at my franchise khuzdar. CONTACT NO M ISHAQ

DG I am continously content 1218 for dead of my telephone number ( ) but nor any respond till upto date So check throughly, and take n/action against related DE, Supervisor Technical staff, in the Intrest of your institution. Regards Asim Jafri Asim Jafri

Dear respected authority. this is really ambrancing situation for me n my family that when ever they using ur company servises they found nothing . no internet sevice slow browing etc last days i registered my complain to ur respective customer servics no single call for the satisfaction for me. even i took half day leave from my company boss that i have to visit to the nearest ptcl exchange for registered my complain and i relise to the staff kindly sorted out my problem but the lady was not on her seat and the other person assured me that within an hour your problem will be sorted out. The line man assured me first two days to slove my problem his name is jahingeer branch shahalam market but from last days his cell no is off line if i pay only rs to line man he will definatly come to slove the problem. kindly slove my problem .That will creat a bad impression to ur company as well urself.

I am also victim of PTCL poor services which i am facing from the date i have taken smart TV product of PTCL. I am pissed off with this pathetic service launched by PTCL and with the Azizaabad exchange staff who is absolutely none professional none qualified for the post they are having to serve the customers. Below is my feedback regarding the PTCL smart TV staff and service : (Continue)

* No attraction and facilitation for the customers who want to switched over from cable tv to smart tv. * Due to complex operation through remote control this product is not a practical product for all age group. * So many options are given in it but due to non professional staff of PTCL and un-committed management it is not possible to attract your customers how to deal with this product. * It is quite surprising when I called to replace my remote and ask to send it to me online but the stupid staff and teller refused and ask me to come to PTCL exchange to replace your remote. Which means I have to take leave from my office to go PTCL office just to replace the remote.

* These are Eid holidays I have launched a complaint # 42 before Eid but yet my smart tv is not operational neither Azizabad exchange staff bother to review any pending complaint since more than 3 days. * Neither all given options are operational nor any body bothered to guide the customers how to use all options mentioned in the smart tv device. Watching all above performance of the PTCL products I would suggest to stop penalizing the Pakistani customers anymore and sale PTCL to any other good repute organization who would have team of professionals. Thanks

DSL service is out of order for more than 3 days. of phone no . no body is responding. the line man is missing. it seems to be the conspiracy by the other broadband and ptcl lineman and managers to fail the ptcl. ptcl brad band is working very well. only problem is with services from the pole not from exchage i.e disconnection, wire break, cable fault. if you make these services better by handover it to private sector with 24 hours services then no body will beat ptcl. S.M YOUNUS

i am very much disappointed by ptcl i can say its a worst department in my life for the last 15 days no body taking action to resolve my complain no 51. Broadband service is down complain registered but no action from the department. I am sorry so say the full amount will be cut from the bill with no service for the customer. look into the issue and resolve.

From 02 moths my internet connection is intermittently disconnecting frequently and net signals are very week,I have registered my complaints many times by phone help line as well as visited PTCL office but no body came to attend this issue. I got replaced with new one as per PTCL help line but still same issue. Then I visited PTCL office and got changed the device with new one but problem still same, I am continuously complaining but no action is being taken by PTCL staff, just saying Mr. Adeel Ansari (Local area technician) will come but he is not coming, PTCL staff saying give 500 or rupees (Bribe) to him he will resolve your problem. How this type of attitude PTCL staff showing. get rectified my connection problem and take action against the staff as they deemed fit who are spoiling the PTCL name and its business. , still my internet disconnecting frequently and signals are very week with new device. MUHAMMAD JAVED HUSSAIN

PTCL internet connection as well as the PTCL staff attitude, from 02 moths my internet connection is intermittently disconnecting frequently and net signals are very week, can not be do anything. I have registered my complaints many times by phone help line as well as visited PTCL office but no body came to attend this issue. Then one day PTCL help line told me, your internet device (Modem) has faulty, come to PTCL office and change the device with new one and Rs. 2,000/= will be included in your bill. Then I visited PTCL office and got changed the device with new one but problem still same, I am continuously complaining but no action is being taken by PTCL staff, just saying Mr. Adeel Ansari (Local area technician) will come but he is not coming, PTCL staff saying give 500 or rupees (Bribe) to him he will resolve your problem. Muhammad Javed Hussain

my number. DSL. has ben fault very poor speed. my DSL conection4mb but very slow speed. any time disconict. Muhammad Javed

It has been 10 days. I had made complaint 10/6/18 and complaint No. is 85 but unfortunately my problem is still in pending.

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I am writing this email with great sadness that our area internet problems still alive no improvement has been observed. We are paying lots of money every month for 3rd class service of PTCL. Last month I has been paid Rs. 2290 for very poor service. For reference . Several emails sent to you people but the problem is still existing. I already ask you that please replace old copper wires with optical fibre cable or install a new mini exchange at our area to improve the system reliability, my company also intend for 05 new connections as well as lot of people are interested to install new connection of PTCL internet but poor system is not supporting. This is my last email after this we will disconnect our all PTCL connection at our area. Slow Internet browsing. Internet connection Make Break. Sometime not internet access for long Maximum 4 MB speed available which is working on 1 MB

my ptcl no. ,1 week ago my broadband connection is not working , i registered complaint ,but no action has been taken ,pls do something .threrefore i mailing u pls help me its 8 mb connection so its so costly but paying bill but not using service properly .pls help khan

I, Atif Ahmed Zubairi, ordered for a new connection of PTCL in the month of April, having number. I contact PTCL customer care department on May 01, 2019 for activation of two complains: 1. Call forwarding on no reply on mobile number, and 2. Caller ID activation on my landline number. From 1st May, 2019, I am continously calling them every after 48 hours but they just saying we will solve your problem and at the end of call give your feedback regarding our customer care. I think this is worst attitude I have seen from PTCL Department. The last complain number your online representative given me was 34. I received text messages that problem is resolved but its not resolved at all. I am emailing you with great hope that you will solve my registered complains. I will be grateful to you. Thank you Atif Ahmef NIC no. - -3 Atif Zubairi

To the concern authority ptcl, here is a complain regarding taking bribe from customer ...if customer fail to fulfil there needs...such black sheep creats a (hardel and disconcction of internet). Im also a victim.... ptcl line man are seriously involved in this.. please see shah faisal colony1 karachi. Line man activity... constumer care office activity.

Many Saturday complain but email is no reply poor service I am fade up

Dear All My Sister Home at Karachi Please note that I have a Broadband Connection of 100MB PKG on My number : 021- Address: Gulshan Iqbal, Karachi is closed since Sunday 28-07-2019. Monthly charges of this package are RS: .00 per month so immediately solve this problem. Best Regards Danish Sabir Danish Sabir

This is regarding Broadband Complain No. 74 dated 25th July 2019. Followed by various complaints have been lodged BUT FAULT IS STILL REMAIN THERE. I WOULD REQUEST YOU TO LOOK INTO THIS MATTER ON PRIORITY BASIS TO RESOLVE THE ACTUAL FAULT WHICH I BELIEVE BEYOND PTCL CONTROL. REGARDS, ATHAR.

ptcl off line man cable cut .. Ptcl no 0213 ) contact no : M Shazad

resolve my problems my line using in office so many distortion faces now a days and 3 line proper dead before one month send any technician,i was call technical manager yesterday but no response yet.

Shame on PTCL responce for correction of complaint sincce 07th Aug It is to inform you that the complaint regarding the landline and DSL internet - was registered on 07 th Aug, 2017, complaint No. is 37. I HAD been calling repeatedly since then on 1218 and 042- regarding the said complain,but no positive response. Approximately i have made 50 calls since then but no reponse, I have received poorest response that since none of your technician bothered to visit to solve the said problems. It is requested that the above problems of landline and internet may be solved on immediate basis, i might disconnect/close the connection of PTCL due to its poorest response. 021- MOIZ M SHARIF

My no. out of order since dated 09/09/19 and my complain no. was 89,but such response given by your ptcl. After so many time inform to ptcl wire bunch from was broken fourth time,because no properly wire bunch was installed that's why the reason wire bunch fall down ,kindly instruct to proper and secure installation of wire bunch. Urgent action is requested. MUHAMMAD SHAHID KHAN

internet 5 city jacobabad station road our anwer soomro inchar azeem jamali line me

REMINDER REQUEST I am waiting for your kind response under said issue. problem chal raha hai.2 Mbps problem,hall 6Mbps package 3 month complaint related to ( Problem ) My Internet speed is 1.6 Mbps Latency Unloaded 159 ms Loaded 769 ms Upload Speed 1.4 Mbps. Not rasped in Office Broadband/ PTCL at Larkana. Regards Thanks mansoor Ali Soomro

I have complained so many times about my phone No. which is dead since last month but all is vain. You are requested ponder over this matter and get it mended as soon as possible. Regards: M.Imran Khan Muhammad Imran

we have 4 ptcl connection all are not working since last ten days i complained many times but there is no responce from the ptcl team also i visited the office many times but still they are not giving any responce very bad service

it requested that i am close my phone No.(021- ) on 5th august 2019, at custumer care center model colny...id 1- and has been paid Rs.4950/ total dues with axtra charges Rs 170/ but it is still continued and sending the bill of Rs.304/ resolve the issue. Hafiz M. Khalid

Sir, our following telephone lines out of order last 15 days. Our telephone lines not working on 31st December 2019 due to the cable problem. I have rechecked the status with senior staff of Azizabad exchange they further need more 4-5 days for our complaint resolution, which is quiet irritating & distressing for us. Beside it, we would like to realize your office that the manners & behavior of staff were informal. Sir, your kind office is requested to kindly inspect and scrutinize matters and resolve the issues at your earliest. We are looking forward to your prompt & positive response. Regds. ZAFA Pharmaceutical Laboratories (Private) Limited. zafa [only email allowed in text]

and good day! We have been using the internet facility provided by PTCL from years: it has become a cause of frustration for the past one year and in the presence of the pandemic it is like a curse. I have three school going kids: all of them are required to take online classes but the facility that you have provided has frustrated us to our limit, facing: 1) No internet connection 2) Limited internet connection 3) Frequent disconnections Regards Tahir Zaman

Its routine we are facing huge problem from your PTCL regarding telephone lines at Distt Haripur. Since yesterday i calling to your representative Mr.Ismail and also complaint lodged against complaint no.16 but no response till now. You are requested to kindly resolve our permanent problem at your earliest.

our lines # 021- -5,021- ,021- [only email allowed in text] faulty from 07/08/2020 no response from PTCL kindly send your high authority cell number and email address. FAISAL CORPORATION

I am writing this to you as I am very disappointed in your services and support. My phone number is . I have requested to activate fast path services on 31st March 2021, today is 17th April 2021. I have been calling daily to beg support people to activate this service as i am a freelancer and my work is being affected. Can you please get fast path service activated? or at least can you have the courtesy to explain to me why it has taken 1 month and 15 days but the service hasn't been activated. it usually takes 24hrs to activate this service. PTCL is deployed into my 20 Apartments, 3 houses and 1 Office. If you don't respond I am afraid I will have to take severe action. Your support agents have caused me a great loss by not explaining/activating on the right time. We Freelancers earn foreign money to support the economy of Pakistan, you should at least consider this as a favor from us and provide us a good service. Muhammad Shahroz Sufyan

ptcl nmber ramzan DSL 1218 PTCl Exchange Jacobabad Sindh response kindly action lain. Agha Iftikhar Hussain

My landline and broadband deactivated without my permission we are an active user of PTCL since 2013 but in recent times ptcl services get poor and poor in my areas, recently business manager of Sialkot whose good name is Jameel call me to remove my complaint from PTA and PTCL otherwise he will cut my connection permanently and he did after that I visited his office and he told me to leave my office we cannot provide you services in your area but my friends and neighbors are using PTCL service near my house and someone on helpline called me and said that you have to give an undertaking in which you will promise that you will not complain about any issue in future then they will provide me services Regard Landline Number Hafiz Abdul Rehman

my ptcl net is not working i complaint it for more than 35 hours but it still not working my comlants number is 53

i am using 2 services of PTCL PHONE (0213- ) DSL BROADBAND0 my phone line is dead and i have complaint many times but My complain has not been resolved and i have recieved no response or any visit to resolve the complain. the exchange officials are not picking up the phone and no one is responding to my complain. kindly resolve the issue because of this poor quality of customer care or complain handling of PTCL exchange officials, we niether can use internet, nor make any calls because of this disconnectivity to internet i am unable to achieve professional goals and it is also affecting my studies. looking forward to positive response as soon as possible Fazal

he ham compleaint he divais or tar me 2 din internet he 5 din band he ham sarvise tang ho he North nazmabad blook n. .piyala hotal Galli.nambar. . Zafar ali

Subject : BROAD BAND COMPLAIN To, The Director General PTCL ; Our following Broad Band line are dead since 10 days. You will appreciate that we are facing great difficulty and inconvenience to run our business activities in the absence of Broad Band , and as such seek your personal attention in the matter with a request to kindly ensure that our above Internet are put in order immediately and that these are allowed to function smoothly without interruption in future. Thanking you for your immediate action in the matter, we remain.

BROAD BAND COMPLAIN To, The Director General PTCL ; Our following Broad Band line are dead since 10 days. You will appreciate that we are facing great difficulty and inconvenience to run our business activities in the absence of Broad Band , and as such seek your personal attention in the matter with a request to kindly ensure that our above Internet are put in order immediately and that these are allowed to function smoothly without interruption in future. Thanking you for your immediate action in the matter, we remain.my ptcl number 0722- m waseem malik

I have complained many time from last 2 months. Also, I have visited the franchise 2 times and nobody comes to me to resolve my problem. My connection/internet is still not working. thats why i paid partial bill, If nobody comes to me to resolve my problem, I will not pay any kind of bill payment to your company. Now i am coming to the next point that is the adjustment of bill. For this, i had call/requested many times to your billing department for bill adjustment they said your bill has been adjusted and will provide you in 24 hours, but still no any response or email about adjustment from your side. This is the kind of service PTCL have. I am requesting you to please take action on it and resolve my problem as soon as possible, when the issue has been resolved then I will pay my dues to you. Name: Muhammad Khalid Ptcl Number: 021 Address: ___ Gulshan-e-Millat, bagh-e-korangi Muhammad Khalid

Respected Authority, A PTCL POLE is placed in the center of my home garden which is completely out of life, full of rust and breaks from the middle standing on the support of a tree which makes children and surrounding people life miserables and life hazards. It is a humble request to you to remove the pole so that we can make the place more safe from any life hazards. Regards, Usama Baig

My telephone number On this number my internet has not been working since 2 February-23 almost 15 days past but nobody solved the issue. I registered many complaints but no results action against related area SDO .he have unprofessional attitude. My complaint number and date 1st complaint number 59 on 3rd Feb 2nd complaint number 23 on 7th Feb 3rd complaint number 15 on 13 Feb 4th complaint number 27 on 16 Feb But no results I call many time in day and night Any high authority solve my issue Shoaib Haneef

It will be 6 days Sarok is a band No one who listens, look at you

@235.Shoaib Haneef: My complaint number 81 dated 27-05-2023 still not resolved. PTCL Staff of Landhi exchange is not responding my complaint nor attending my phone calls. Kindly take necessary action at your end. ATTA UR REHMAN 0321- ATTA UR REHMAN